Refund policy
In case you are unsatisfied by the quality of any item, you may ask (by leaving us a message on our WhatsApp 0301 964 7658 ) for a refund of the said within 1 hour of delivery (in summers) and within 2hrs of delivery (in winters) and the amount for it will be refunded through bank transfer or balance will be adjusted in your next bill. For chicken and frozen items, however, the refund policy only applies till when the order is delivered to you and you accept the order and pay the rider for it. There is no refund on frozen items, pickles and chutnis if you are not satisfied with the taste of the said as taste preferences may vary for each person. Please note; picture of the product received is mandatory to initiate the refund process.
We guarantee the highest quality fresh produce which is handpicked for each order. As all our items are perishable in nature and we do not use any preservatives, no refund will be entertained for complaints forwarded after the stipulated time.
Exchange:
We do not offer any exchanges.
Returns (undelivered):
If a parcel is returned undelivered due to incorrect or incomplete address information provided by the customer or the customer not responding to calls/messages on the delivery day, future orders from the same customer will not be entertained. It is the customer’s responsibility to ensure that accurate and complete shipping details are provided at the time of order placement and to be available to receive the delivery on the designated day.
Cancellation:
No order may be cancelled or rescheduled (change delivery date) on delivery day. In case of such, no future orders will be entertained.
Here is the list of General Questions asked about our webstie.
General Questions
1. What is ApnaCity.pk’s vision? Our vision is to simplify daily life for every Pakistani by offering reliable and accessible online services.
2. How can I place an order on ApnaCity.pk? Log in to your account, browse the desired category, select your products, and proceed to checkout.
3. Can I schedule a delivery for a specific time? Yes, we allow scheduled deliveries. You can select your preferred time slot at checkout.
4. Is there a mobile app for ApnaCity.pk? Yes, our mobile app is available on both Android and iOS platforms.
5. Does ApnaCity.pk offer live customer support? Yes, our 24/7 live chat feature ensures all your queries are promptly addressed.
6. Can I update my delivery address after placing an order? Yes, you can update your delivery address before the order is dispatched by contacting customer support.
7. Does ApnaCity.pk operate during public holidays? Yes, we operate 365 days a year to serve our customers.
8. What should I do if I receive a damaged product? Contact our customer support team immediately, and we will assist with a return or replacement.
9. Are there any subscription services on ApnaCity.pk? Yes, we offer subscription plans for groceries and other essentials for regular deliveries.
10. Can I cancel my order after placing it? Yes, you can cancel your order before it has been dispatched.
Product-Specific FAQs
11. Does ApnaCity.pk offer organic products? Yes, we provide a wide range of certified organic fruits, vegetables, and grocery items.
12. Can I buy electronics on installment? Yes, we offer installment options for select electronic products through our banking partners.
13. Are there exclusive brands available on ApnaCity.pk? Yes, we collaborate with trusted brands to bring exclusive products to our customers.
14. How do I know the nutritional details of a product? Nutritional information is displayed on the product page for all relevant items.
15. Can I pre-order upcoming products? Yes, you can pre-order select products. Details are available on the respective product page.
Health Services FAQs
16. Are telemedicine consultations confidential? Yes, all consultations are completely secure and confidential.
17. Can I order lab tests through ApnaCity.pk? Yes, we partner with trusted diagnostic labs for home sample collection and test reporting.
18. Does ApnaCity.pk provide health insurance options? Yes, we collaborate with leading insurance companies to offer health insurance plans.
19. Can I consult specialists like cardiologists or dermatologists? Yes, our platform provides access to a wide range of medical specialists.
20. Does ApnaCity.pk offer maternity care services? Yes, we provide maternity care services, including consultations, nutrition plans, and postnatal support.
Digital Services FAQs
21. Can I customize my website design? Yes, our web development team offers fully customizable website solutions.
22. Does ApnaCity.pk provide social media advertising? Yes, we specialize in creating and managing social media ad campaigns for businesses.
23. How do I track the progress of my digital project? Our dedicated project manager will provide regular updates through email or the customer dashboard.
24. Are there package deals for multiple digital services? Yes, we offer discounted bundles for combined services like web development and SEO.
25. How long does it take to develop a website? The duration depends on the complexity of the project but typically ranges from 2 to 6 weeks.
Promotions and Discounts FAQs
26. How do I redeem a promo code? Enter the promo code during checkout to apply the discount.
27. Are there loyalty rewards for regular customers? Yes, our loyalty program rewards customers with points for every purchase.
28. Does ApnaCity.pk offer student discounts? Yes, we provide special discounts for students upon verification.
29. How can I stay updated on sales and offers? Subscribe to our newsletter and follow us on social media for the latest updates.
30. Are there corporate discounts for bulk orders? Yes, we offer special rates for corporate clients placing bulk orders.
Vendor and Business Partner FAQs
31. How can I list my business on ApnaCity.pk? Visit the "Vendor Registration" section and complete the application form.
32. Are there tools to manage my inventory on ApnaCity.pk? Yes, vendors have access to an advanced inventory management system through their dashboard.
33. Can I promote my products on the homepage? Yes, vendors can choose premium listing packages for increased visibility.
34. Does ApnaCity.pk provide training for new vendors? Yes, we offer onboarding training sessions to help vendors succeed on our platform.
35. Are there fees for setting up a vendor account? No, creating a vendor account is free, but commissions are charged on successful sales.
Community and Sustainability FAQs
36. Does ApnaCity.pk support eco-friendly practices? Yes, we encourage vendors to use sustainable packaging and promote eco-friendly products.
37. How does ApnaCity.pk support local businesses? We prioritize onboarding small and medium-sized businesses to expand their reach.
38. Can customers donate to charity through ApnaCity.pk? Yes, we facilitate donations to verified NGOs directly through our platform.
39. Are there initiatives to reduce delivery carbon footprints? Yes, we are implementing eco-friendly delivery practices, including bike couriers and electric vehicles.
40. Does ApnaCity.pk participate in community events? Yes, we actively sponsor and participate in community initiatives across Pakistan.
Extended Questions
41. What are the delivery charges for ApnaCity.pk orders? Delivery charges vary depending on the order value and location. Orders exceeding a certain value may qualify for free delivery.
42. Can I request custom services for special occasions? Yes, we offer customized packages for events like weddings, birthdays, and corporate functions.
43. Is ApnaCity.pk suitable for business-to-business (B2B) transactions? Yes, we facilitate B2B transactions with dedicated support for bulk orders and long-term partnerships.
44. How can I ensure my payment is secure on ApnaCity.pk? We use industry-standard encryption and secure payment gateways to protect all transactions.
45. Are there seasonal gift packages available on ApnaCity.pk? Yes, we offer curated gift packages for festive seasons like Eid, Ramadan, and New Year.
46. Can I hire a freelancer through ApnaCity.pk? Yes, we have a dedicated category for hiring freelancers in various domains like writing, graphic design, and programming.
47. How does ApnaCity.pk handle complaints about vendors? We have a structured feedback and complaint resolution system to address customer concerns.
48. Does ApnaCity.pk offer job opportunities? Yes, we frequently post job openings on our website. Visit our careers section for updates.
49. Can international customers use ApnaCity.pk? Currently, our services are tailored to customers within Pakistan, but international expansion is planned for the future.
50. How can I provide feedback on my experience? You can share feedback through the customer dashboard, live chat, or email us at feedback@apnacity.pk.
51. Does ApnaCity.pk offer educational courses? Yes, we partner with leading educators to offer online courses and certification programs.
52. Can I reschedule a service appointment? Yes, rescheduling is allowed up to 24 hours before the appointment.
53. Are grocery deliveries guaranteed to be fresh? Yes, we have strict quality checks to ensure freshness in all grocery deliveries.
54. How are refunds processed for returned items? Refunds are processed within 7 working days of receiving the returned item.
55. Are there volunteer programs available through ApnaCity.pk? Yes, we collaborate with NGOs and community groups for volunteer opportunities.
56. Does ApnaCity.pk support startups? Yes, we provide special packages and promotions for startups to help them reach more customers.
57. Can I request priority shipping? Yes, priority shipping options are available at an additional cost.
58. How does ApnaCity.pk verify vendors? We conduct thorough background checks and require necessary certifications before approving vendor accounts.
59. Are there cashback offers available? Yes, cashback offers are periodically available for select products and services.
60. Does ApnaCity.pk deliver in rural areas? Yes, we are expanding our delivery network to include rural areas across Pakistan.